AI 고객 지원 챗봇 도입 가이드 — 2026년 추천 베스트 73선
고객 지원용 AI 챗봇 도입을 검토하는 기업을 위한 가이드입니다. Intercom Fin, Zendesk AI, Tidio 등을 비교하세요 — 24시간 자동 응답, 다국어 지원, 상담원 에스컬레이션 기능을 갖춘 도구들입니다.
베스트 73선
ChatGPT
세계에서 가장 널리 사용되는 대화형 AI 어시스턴트 developed by OpenAI. Powered by GPT-5.4 Thinking, it handles a broad range of tasks including 텍스트 생성, coding, 데이터 분석, and image/video creation.
Claude
An AI 어시스턴트 developed by Anthropic with a focus on safety and 정확도. Features a 1-million-토큰 컨텍스트 윈도우 and powerful analytical and coding capabilities with Claude Opus 4.6/Sonnet 4.6.
LM Studio
A desktop application for running LLMs locally. Chat with AI models privately without internet connection, with support for thousands of open-source models.
Make（旧Integromat）
A platform that automates 워크플로 with a visual builder. Features AI capabilities with 1,800+ app 연동s for building complex 자동화 scenarios.
Open WebUI
A 셀프 호스팅 AI chat UI compatible with Ollama and OpenAI-compatible APIs. Capable of running fully offline.
Microsoft 365 Copilot
Word, Excel, PowerPoint, Outlook, Teams에 통합된 Microsoft의 AI 어시스턴트로, 생성형 AI로 일상 생산성을 혁신합니다.
Raycast AI
AI가 통합된 Mac 생산성 런처입니다. AI에 접근하고, 창을 관리하고, 스크립트를 실행하고, 몇 번의 키 입력으로 작업을 자동화합니다.
UiPath
世界最大手のRPA（ロボティック・プロセス・オートメーション）プラットフォーム。AIエージェントとロボットを組み合わせて、企業の定型業務を大規模に自動化する。
Automation Anywhere
Automation AnywhereはクラウドネイティブのAI RPA（ロボティック・プロセス・オートメーション）プラットフォーム。生成AIとRPAを統合し、企業の業務プロセスを端から端まで自動化。
UiPath
世界最大手のRPA（ロボティック・プロセス・オートメーション）プラットフォーム。AIエージェントとロボットを組み合わせて、企業の定型業務を大規模に自動化する。
Gemini
A 멀티모달 AI developed by Google DeepMind. Powered by Gemini 3.1 Pro/2.5 Flash, it comprehensively understands text, images, audio, and video, with deep Google 제품 연동.
Zapier AI
AI 기반 워크플로 자동화 platform. Connect over 7,000 apps and achieve advanced business 자동화 with AI.
n8n
An 오픈소스 워크플로 자동화 tool. Features AI 에이전트 capabilities with self-hosting support for complete data control.
Clay
An AI data enrichment and 자동화 platform for sales and GTM teams. Pull lead information in bulk from 150+ data providers.
Ollama
An 오픈소스 tool for running LLMs locally on your PC. Complete privacy protection.
Vellum AI
Vellum AIはLLMアプリケーションの開発・運用を支援するAIワークフロープラットフォーム。プロンプト管理、評価、デプロイ、モニタリングを一元管理。
Superhuman
AI-powered ultra-fast email client. Features AI email drafting, auto-summarization, and follow-up reminders to dramatically speed up email processing.
Intercom Fin
AI customer support agent by Intercom. GPT-4o-powered, it auto-answers customer questions and resolves 50%+ of support tickets instantly. Enterprise-grade AI support.
Scribe AI
An AI documentation tool that auto-generates step-by-step guides and manuals. Just record your screen actions to automatically create procedural documentation.
Activepieces
An 오픈소스 자동화 platform. A Zapier alternative offering 330+ 연동s and 무제한 task execution.
DeepSeek
High-성능 AI chat from China. Its 추론 model R1 rivals GPT-4o in capability.
Qwen
A 대규모 언어 모델 developed by Alibaba Cloud. Open-source with world-class 성능 in multilingual support, coding, and mathematical 추론.
Sider AI
브라우저에 사이드바 형태로 통합된 AI 어시스턴트입니다. 모든 웹페이지에서 직접 ChatGPT, Claude 등 AI 모델에 접근할 수 있습니다.
Monday.com AI
Monday.com 프로젝트 관리를 위한 AI 기능, 작업 자동화 및 팀 협업 개선.
Google Gemma
Google의 경량 오픈소스 AI 모델, 모바일 앱 및 엣지 컴퓨팅에 이상적.
Mistral AI
프랑스 AI 기업이 개발한 오픈 웨이트 LLM. Mistral Large, Mixtral 등 고성능 모델을 제공하며, Le Chat 채팅 인터페이스와 기업용 API로 주목받고 있습니다.
Doubao
ByteDance（TikTok親会社）が開発した中国発AIチャットボット。中国国内で最もユーザー数が多いAIアシスタントで、テキスト・画像・音声のマルチモーダル対応。
Morgen
AIカレンダー＆スケジュール管理ツール。複数のカレンダーを統合し、AIがタスクの自動スケジューリング、優先度判定、時間ブロッキングを行うスマートプランナー。
AnythingLLM
An all-in-one AI desktop app that runs locally. Integrates RAG, multi-LLM support, and document management to leverage AI while maintaining complete data privacy.
Motion
AI-powered calendar and task management tool that automatically optimizes your schedule. Considers task priorities and deadlines to propose and adjust optimal time allocation in real-time.
Doubao
ByteDance（TikTok親会社）が開発した中国発AIチャットボット。中国国内で最もユーザー数が多いAIアシスタントで、テキスト・画像・音声のマルチモーダル対応。
Morgen
AIカレンダー＆スケジュール管理ツール。複数のカレンダーを統合し、AIがタスクの自動スケジューリング、優先度判定、時間ブロッキングを行うスマートプランナー。
ManyChat
AI chatbot automation platform for Instagram, Messenger, and WhatsApp. Automate DM replies, lead generation, and sales promotion with no-code setup. Used by 1M+ businesses.
Copilot (Microsoft)
An AI 어시스턴트 developed by Microsoft. 통합된 into Windows, Edge, and Office products, it supports everything from everyday tasks to business 생산성.
Pipedream
A 개발자-focused API 연동 and 자동화 platform. Build flexible 워크플로 combining 코드 실행 and 노코드 actions.
Poe
An AI chat platform by Quora. Access multiple AI 모델s from a single app.
Monica
A browser 확장 기능 AI 어시스턴트. Use AI features on any web page.
Llama (Meta AI)
Open-source LLM developed by Meta. A 고성능 AI 모델 available for commercial use.
天秤AI byGMO
A platform by GMO that runs and compares multiple generative AI 모델s simultaneously. Compare responses from up to 6 AI 모델s on a single screen.
Asana AI
Asana용 인공지능, 프로젝트 관리 최적화 및 팀 효율성 향상.
Trello AI Butler
Trello용 AI 자동화, 카드 생성, 의견 추가 및 워크플로 지능형 관리.
Jan
An open-source local AI chat app. Connect to GPT-4o and Claude via cloud APIs, or easily run local LLMs like Llama and Mistral through a beautiful GUI. Privacy-first design.
ClickUp AI
AI features integrated into the ClickUp project management tool. Task summarization, document generation, and action item extraction significantly boost team productivity.
Reclaim AI
AI-powered smart scheduling tool for Google Calendar. Intelligently blocks time for habits, tasks, and meetings, boosting productivity for the entire team.
Slack AI
AI features integrated into the Slack business messaging platform. Channel summaries, thread summaries, and intelligent search streamline team communication efficiency.
Tidio
AI-powered customer support chat platform. The Lyro AI chatbot auto-answers FAQs and handles inquiries, reducing support team workload by up to 70%.
Zendesk AI
AI features integrated into the Zendesk customer support platform. Automatic ticket classification, priority assignment, and AI agent auto-responses dramatically improve support efficiency.
Coze
A no-code AI bot building platform by ByteDance that lets anyone create, customize, and deploy sophisticated AI chatbots with plugins, workflows, and knowledge bases — no programming required.
Kimi
An AI chatbot developed by Moonshot AI with an ultra-long context window. It supports inputs of up to 2 million tokens, enabling analysis of and Q&A over massive document sets in a single session.
Bardeen AI
A browser 확장 기능-based AI 자동화 도구. Automates data collection, form filling, and sales activities with 200+ app 연동s.
Parabola
A 노코드 data 자동화 platform. Build data collection, transformation, and analysis 워크플로 with 드래그 앤 드롭.
Character.AI
An AI chat service specializing in character conversations. Chat with AI personas of all kinds.
Le Chat (Mistral)
A 고성능 chat assistant from Mistral AI. Powered by strong AI 모델s from Europe.
Cohere Command R+
An AI 플랫폼 designed for enterprises. Excels at RAG and retrieval-augmented generation.
Bardeen
Automate repetitive browser tasks with AI. Streamline web scraping and data entry.
Tray.io
Enterprise AI 자동화 platform. Automate complex business processes at scale.
Lindy
Create AI 어시스턴트s with 노코드. Automate email replies, scheduling, and research.
Taskade AI
An AI-integrated 프로젝트 관리 and 팀 협업 tool. Streamline task management with AI.
Replika
개인 AI 동반자, 관심사를 학습하고 맞춤형 대화 및 정서 지원 제공.
Candy AI
Candy AIはAIコンパニオン・チャットプラットフォーム。ユーザーが好みのAIキャラクターを作成し、自然な会話や感情的なつながりを楽しめる対話型AIサービス。
Zoom AI Companion
AI assistant built into Zoom. Meeting summaries, transcription, chat summarization, and email draft generation — all included at no extra cost with paid plans.
GPT4All
An open-source AI chatbot that runs locally on your PC without internet. Use LLMs with complete privacy protection, entirely free of charge.
Yi
A large language model developed by Chinese AI startup 01.AI. Open-source with strong multilingual capabilities and long-context processing.
Amazon Nova
Amazon's family of foundation AI models available through AWS Bedrock. Includes text, multimodal, and image generation models optimized for enterprise applications with strong price-performance.
Apple Intelligence
Apple's on-device AI built into iPhone, iPad, and Mac. It offers practical AI features like Writing Tools, Image Playground, and an enhanced Siri — all with a privacy-first design.
Step Fun
An AI platform from StepFun (Jieyue Xingchen) powered by the Step-2 model. It offers multimodal capabilities including image understanding and generation, coding assistance, and competitive API pricing.
Relay.app
Relay.app is a simple AI-integrated workflow automation tool. Add AI steps with the ease of Zapier, with a standout Human-in-the-Loop confirmation step feature.
Chatfuel
AI chatbot platform for WhatsApp, Instagram, and Facebook Messenger. GPT-powered for smart auto-responses and sales automation. No-code setup makes it easy to build.
Pi
An emotionally intelligent 대화형 AI 어시스턴트 developed by Inflection AI.
Grok
An AI chat assistant developed by xAI. Access 실시간 data from X (Twitter).
Cici AI
ByteDance가 개발한 AI 챗봇으로, 자연스러운 대화, 글쓰기 지원, 번역 등을 모두 무료로 제공합니다.
Tripnotes
AI를 활용한 여행 플래닝 어시스턴트. 목적지, 일정, 예산, 취향을 입력하면 최적의 여행 플랜을 자동 생성하는 스마트한 여행 계획 도구입니다.
HuggingChat
An 오픈소스 AI chat platform by Hugging Face. Try various 오픈소스 models.